Privacy Policy – P999 Games

1 Introduction

P999 games operates an online gaming and sports betting platform for adult players in Pakistan. When you use our website — whether to browse game categories, register an account, make a PKR deposit via JazzCash or Easypaisa, or place a bet on a cricket match — we collect certain information about you. This Privacy Policy explains what that information is, why we collect it and how we handle it.

This policy applies to all users of the p999 games platform, including registered account holders and visitors who browse the site without registering. By continuing to use p999 games, you confirm that you have read and understood this Privacy Policy.

If you have any concerns about how your data is being handled, you can reach us at [email protected] at any time. We will respond to data-related enquiries within a reasonable timeframe.

2 What Data We Collect

The personal data we collect from players and visitors falls into the following categories:

We only collect data that is genuinely necessary for the purposes described in this policy. We do not collect sensitive personal data such as biometric information or religious beliefs.

3 How We Collect Your Data

P999 games collects personal data through the following channels:

• Direct input: Information you provide when you register an account, complete identity verification, make a deposit or withdrawal, or contact our support team.
• Automated collection: Technical and usage data gathered automatically when you visit or interact with the p999 games website, including through cookies and server logs.
• Payment processors: Transaction confirmation data received from payment service providers such as JazzCash, Easypaisa and Raast when you complete a PKR deposit or withdrawal.
• Verification partners: Where we use third-party identity verification services to confirm the authenticity of documents provided during the KYC process, limited data may be shared with and returned from those services.

We do not purchase personal data from data brokers or acquire player information from external marketing lists.

4 How We Use Your Data

The data we hold is used strictly for the following purposes:

• Account management: To create and maintain your p999 games player account, process your login credentials securely and keep your profile up to date.
• Identity verification: To confirm that you are who you say you are, that you are at least 18 years of age and that your payment methods belong to you.
• Processing transactions: To handle PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer and other supported payment methods accurately and without delay.
• Customer support: To respond to your enquiries, resolve disputes and assist you with any account-related issues.
• Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, multi-accounting and other forms of abuse on the platform.
• Platform improvement: To understand how players use the p999 games platform so we can improve game offerings, fix technical issues and enhance the user experience.
• Responsible gaming: To monitor usage patterns and identify players who may be showing signs of problematic gaming behaviour so that appropriate support can be offered.
• Legal compliance: To meet any obligations we have under applicable laws and regulations.

5 Sharing Your Data With Third Parties

P999 games does not sell your personal data. We may share limited data with the following categories of third parties only when it is necessary to operate the platform:

• Payment processors: JazzCash, Easypaisa, Raast and bank transfer partners receive the minimum data required to process your PKR transactions securely.
• Identity verification services: Third-party KYC providers may receive copies of documents you submit for verification, solely for the purpose of confirming their authenticity.
• Fraud prevention systems: Automated fraud screening tools may process your IP address and device data to identify suspicious activity patterns.
• IT and hosting providers: Our platform infrastructure partners have access to server data as necessary to keep the p999 games website operational, but they are contractually prohibited from using that data for any other purpose.
• Legal authorities: If we are required by law to disclose information, we will do so. We will not disclose more information than is strictly required by the applicable legal obligation.

All third parties who receive data from p999 games are required to handle it in a manner consistent with this Privacy Policy and applicable data protection principles.

6 Payment Data and PKR Transactions

When you make a deposit or request a withdrawal at p999 games, your payment data is handled with particular care. Full mobile wallet numbers, bank account numbers and card details are never stored in plain text on our servers.

Transaction records — including the amount in PKR, the date and time, and the payment method used — are retained in your account history. This information is used to:

• Confirm successful deposits and credit your account balance accurately.
• Process withdrawal requests to the correct registered payment method.
• Investigate and resolve any transaction disputes you raise with our support team.
• Detect unusual financial activity that may indicate fraudulent use of your account.

Payment data is shared only with the specific payment processor involved in each individual transaction. It is not shared across payment providers or used for marketing purposes.

7 Cookies and Tracking Technologies

The p999 games website uses cookies — small text files stored on your device — to make the platform work correctly and to help us understand how it is being used. The cookies we use fall into the following categories:

• Essential cookies: Required for core platform functions such as keeping you logged in during a session, maintaining your account preferences and enabling secure transactions. The site cannot function properly without these.
• Analytics cookies: Used to collect anonymous data about how players navigate the p999 games website — which pages are visited most, how long sessions last and where users tend to drop off. This helps us improve the platform experience.
• Security cookies: Help detect and prevent fraudulent activity, such as multiple login attempts from unfamiliar devices.

We do not use advertising cookies or allow third-party ad networks to place tracking cookies on the p999 games website. You can manage cookie settings through your browser preferences. Disabling essential cookies may affect the functionality of your account.

8 How Long We Keep Your Data

P999 games retains personal data only for as long as it is necessary for the purposes described in this policy. General retention guidelines are as follows:

• Active account data: Retained for the full duration that your p999 games account remains open and active.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of five years from the date of the transaction, in line with standard financial record-keeping practices.
• Verification documents: CNIC copies and related identity documents are retained for as long as your account is open and for a period thereafter as required by applicable legal obligations.
• Closed account data: When an account is closed — whether voluntarily or due to a breach — core account data is retained for a minimum period to allow for dispute resolution and legal compliance before being deleted or anonymised.
• Support communications: Customer support correspondence is retained for up to two years from the date of the interaction.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual.

9 How We Keep Your Data Secure

P999 games takes the security of player data seriously. The following measures are in place to protect your personal information:

• All data transmitted between your device and the p999 games platform is encrypted using industry-standard SSL/TLS protocols.
• Access to player data within p999 games is restricted on a need-to-know basis. Staff members can only access the data necessary for their specific role.
• All staff with access to player data are required to maintain confidentiality and are trained on data handling responsibilities.
• Our servers and databases are protected by firewalls and access controls. Regular security reviews are conducted to identify and address vulnerabilities.
• Suspicious activity on player accounts — such as login attempts from unrecognised devices or unusual withdrawal requests — triggers automated security alerts.

While we take all reasonable steps to protect your data, no online platform can guarantee absolute security. If you believe your p999 games account has been compromised, contact our support team immediately and change your password without delay.

10 Your Rights Over Your Data

As a registered player at p999 games, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected].

We will respond to all data rights requests within a reasonable timeframe. In some cases, particularly where legal or regulatory obligations require us to retain certain records, we may not be able to fulfil a deletion request in full. We will always explain clearly if this is the case.

11 Minors and Under-18 Players

The p999 games platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we discover that an account has been created by a minor, the account will be immediately closed and any associated personal data will be deleted as promptly as possible.

Parents and guardians are encouraged to use parental control tools available on mobile devices and home internet connections to prevent minors from accessing online gaming platforms.

12 Changes to This Privacy Policy

P999 games may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable laws or improvements to our data handling practices. When material changes are made, we will notify registered players via the email address on their account and update the "last updated" date at the top of this page.

We encourage you to review this page periodically so you remain informed about how your data is being handled. Your continued use of the p999 games platform after changes have been published constitutes your acceptance of the updated policy.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how p999 games has handled your personal information, please get in touch with our support team.

Please include your registered email address and a clear description of your request or concern so we can assist you as efficiently as possible. For data access or deletion requests, we may need to verify your identity before processing the request to ensure your data is protected.

You can also review the related policies on our platform for more context on how your account and data are managed:

• Terms and Conditions
• Responsible Gaming Policy